Client organisation with a highly specialised technical team based across two states was facing issues of poor communication, diminished accountability and siloed behaviours and this was affecting the organisation’s capacity to deliver results.
We met with the senior leadership team to conduct a needs analysis and ascertain the key areas of concern at the organisation-wide level. For each identified growth focus area, we pinpointed clear measures for success and began to build an organisation-wide development program.
We also engaged with each team leader to identify team specific concerns and success measures and developed a range of team-specific team development workshop programs to build awareness, attitudes and capabilities.
We developed and delivered a bespoke, tiered program which consisted of:
The 4-month program delivered increased self-awareness, significantly increased individual, team and organisational accountability and improved cross-functional communication. This resulted in a whole-of-business commitment to improved outcomes.
While the individual teams dealt with their own specific sets of issues, clear patterns of common behaviours were identified and commitment was made at all levels toward changing behaviours.
The process uncovered areas of further development for the executive leadership team and feedback was provided to promote awareness and improvement in management practices.
Ultimately, the aim of improving communication, increasing accountability and reducing silos was met.